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5B cashpoint ATMs with new Teldat routers

Teldat supplies Teldat M10-Smart fiber optic and 4G/LTE routers for 5B cashpoint ATMs. In addition, Teldat MTC+ reduces operating costs and downtime. The largest network in Central America. More than 2,700 cashpoint ATMs.

5B Client Summary by Teldat

Client Summary

5B is a distribution channel for banks in Guatemala and across the region. It has the largest cashpoint ATM network in Central America, with more than 2,700 cashpoint ATMs and almost 4 million users. Seven of the most important banks in the Guatemalan financial system are its partners. 5B thrives on the values of innovation to constantly improve the financial needs of its users and the security of their transactions. In addition, it values efficiency and agility in order to offer a high level of service.

This project has been carried out with the collaboration of our partner in Central America, Red Optima. A company that has been optimizing networks for more than 20 years, paying particular attention to the corporate market and business sector. Red Optima is always looking for efficiency and is highly committed to its customers.

Summary

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Challenge

  • Devices with fiber optic and 4G/LTE connectivity, to guarantee banking services even in the most difficult conditions.
  • Mitigate the cost associated with sending qualified personnel to blocked or disabled ATMs.
  • Cyber security to strengthen the protection of the 5B network infrastructure and safeguard your financial services.
  • Affordable solution without sky-high investments, facilitating a technological transition and guaranteeing operational continuity.
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Solution

  • Teldat has equipped 5B with Teldat M10-Smart equipment. An advanced router with fiber optic and 4G/LTE connectivity.
  • Teldat’s Telecontrol+ Module (MTC+) device. Capable of automatically restarting ATMs in a disabled/frozen state.
  • Teldat MTC+ reduces operating costs and downtime. Vital for Guatemala, given its geographical and climatological challenges.
  • Teldat M10-Smart can operate in cybersecurity environments. It can even be upgraded and become a device with embedded NGFW.
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Results

  • Teldat M10-Smart offers secure and advanced connectivity, which is enough to face the challenges that 5B encountered.
  • Teldat M10-Smart provides backup (for when fiber optic line fails) via 4G/LTE connectivity.
  • Teldat M10-Smart can be installed without a physical line, providing secure and advanced connectivity functions via 4G/LTE.
  • Teldat MTC+ reduces operating costs and minimizes the downtime of disabled/frozen ATMs.
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Why Teldat?

Teldat was awarded this project for several reasons.

Our device was compatible with the architecture of several Carriers and worked effectively and efficiently with all of them. What is more, 5B is a company that works with cutting edge technology and the use of Teldat equipment offered much needed scalability. The MTC+ option provided by Teldat is a tool that saves 5B a considerable amount in operating costs, allowing them to provide a high-quality continuous service to their customers.

Moreover, the fact that Teldat and 5B had previously worked together on many projects and solutions over the years contributed to strengthening their working relationship.

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Challenge

5B faced a complex challenge in its search for an advanced networking solution that could meet its needs on connectivity and sturdiness. Its main goal was to set up devices that can operate using both fiber optic and 4G/LTE cellular lines. This is the only way to ensure the continuity of banking services, even in the worst conditions. The infrastructure has to operate steadily (even in the midst of torrential rains, high temperatures and hurricanes that can strick Guatemala). Devices must be highly resilient and reliable.

Moreover, a major challenge for 5B was the need to mitigate the cost associated with sending qualified, escorted personnel to each cashpoint ATM that, for reasons inherent to their operating system, become blocked or disabled.

In addition to technological robustness and versatility, 5B also faced budgetary constraints. It could not afford sky-high investments that would require in-depth and costly technical training.

The ideal solution had to be affordable and facilitate a technological transition, ensuring operational continuity for all cashpoint ATMs.

Last but not least, cyber security was a critical aspect. 5B needed to strengthen the protection of its network infrastructure to ensure that its financial services were protected against threats (which are becoming increasingly sophisticated). This challenge required a perfect balance between innovation, investment, and security to meet the expectations of a robust and resilient network.

Taking in all of the above, Teldat was able to offer the perfect solution.

Solution

Teldat’s solution for 5B was the M10-Smart model: an advanced router designed to offer value added services with both fiber optic and 4G/LTE cellular network connectivity. This device simultaneously allows the cellular network to be used as backup and optical fiber as the main line. In addition, in environments where fiber optics are not available, the Teldat M10-Smart can efficiently operate with the 4G/LTE cellular line as its only main connection.

The Teldat M10-Smart router is also compatible with Teldat’s MTC+ solution, a valuable tool for environments such as 5B cashpoint ATMs. MTC+ allows for a considerable reduction in operating costs, thanks to the ability to perform an automatic restart if a cashpoint ATM becomes disabled/frozen.

This minimizes downtime and, consequently, the unavailability of banking services. In a country like Guatemala, with its geographic and climatological challenges, this ability to keep cashpoint ATMs operational, translates into significant added value.

In addition, the Teldat M10-Smart device can operate in cybersecurity environments. It can even be upgraded and become a device with embedded NGFW.

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Results

Teldat has furnished M10-Smart devices (an advanced and secure connectivity equipment) to meet all the challenges 5B was facing:

 

  • Backup: The Teldat M10-Smart router offers 4G/LTE as backup in case the fiber optic line fails.
  • Connection without physical line: There are critical situations in which no connection can be made by physical means. It is, therefore, essential to guarantee advanced connectivity and safety measures to be carried out using the 4G/LTE line.
  • Fewer operations: Teldat’s MTC+ equipment helps reduce costs and operation times.

Download Case Study PDF

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